Returns & Exchanges

At AI Mixing Mastering, we stand behind the precision of our hardware and software tools. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Log into your account and navigate to your order history to submit a return authorization request for your hardware or software license.

2

Secure Packaging

Place the item in its original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.

3

Shipping and Logistics

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Inspection and Refund

Once our technicians verify the condition of the gear or the deactivation of the digital license, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing