Frequently Asked Questions

Everything you need to know about our AI-powered audio engineering services.

How long does the AI mixing and mastering process take?

Our automated systems process your tracks in real-time. Once your files are uploaded, you will receive your mastered high-fidelity audio files within 5 to 10 minutes.

What file formats should I upload for the best results?

We recommend uploading uncompressed WAV or AIFF files at 24-bit or 32-bit resolution. Ensure your mix has at least -6dB of headroom for the mastering engine to work effectively.

Can I request a refund if I am not satisfied with the sound?

Due to the digital nature of our services, we offer free automated revisions to adjust the sonic profile. If the technical output is defective, please contact support within 14 days for a full refund.

Is my data and intellectual property secure?

Absolutely. We use end-to-end encryption for all file transfers, and our AI does not 'learn' from your private stems. Your music remains 100% your intellectual property.

Do you offer bulk discounts for full albums or EPs?

Yes, we offer discounted credit bundles for artists and labels looking to master multiple tracks. You can purchase these directly from our pricing page to save up to 30%.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.